Privacy policy

TECH MATE HUB

Australian E-commerce Store | Client Review Draft

Effective date: 11 August 2026

This policy explains how Tech Mate Hub handles personal information when customers browse, shop, create an account, contact us, or interact with our online marketing.

1. About this Privacy Policy

Tech Mate Hub respects the privacy of its customers and website visitors. We handle personal information in accordance with applicable Australian privacy and electronic marketing laws and, where relevant, recognised Australian Privacy Principles.

This Privacy Policy applies to the Tech Mate Hub online store and related e-commerce interactions. It covers customer information collected through our website, Shopify checkout, customer service channels, analytics tools and marketing systems.

2. Information We Collect

Depending on how you interact with Tech Mate Hub, we may collect:

· name, email address, phone number, billing address and delivery address;

· order details, purchased products, transaction records and customer account information;

· customer support messages, return or warranty enquiries and other communications with us;

· device, browser, IP address, website activity, referral source and similar technical information;

· cookie, analytics and advertising interaction data; and

· marketing preferences and consent records.

Payment card details are generally processed securely by Shopify and/or authorised payment providers. Tech Mate Hub does not need customers to send full card details by ordinary email, SMS or social messaging.

3. How We Collect Information

We may collect personal information when you:

· place an order or use checkout;

· create or use a customer account;

· subscribe to marketing;

· contact us by website form, email, phone or messaging service;

· request a return, refund or warranty assessment; or

· browse our website and interact with cookies, analytics or advertising technologies.

4. How We Use Personal Information

We use personal information only where reasonably required for legitimate business purposes, including to:

· process orders and payments;

· arrange delivery and provide tracking information;

· provide customer service and respond to enquiries;

· manage returns, refunds, product issues and warranty matters;

· maintain customer accounts and transaction records;

· detect fraud, misuse or security risks;

· improve our store, products, website experience and business performance;

· measure advertising and understand how customers discover and use our store;

· send marketing communications where permitted; and

· meet legal, tax, accounting and regulatory obligations.

5. Shopify and Other Service Providers

Tech Mate Hub uses Shopify to operate its online store. We may also use trusted third-party providers for payment processing, shipping, email or SMS communications, website analytics, advertising, fraud prevention, customer support and other business functions.

We may disclose personal information to these providers only where reasonably necessary for them to perform services for Tech Mate Hub, or where disclosure is otherwise authorised or required by law.

6. Cookies, Analytics and Advertising

Our store may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, understand website usage, measure conversions and support advertising.

Depending on the tools enabled on the store, this may include Shopify technologies and services such as Google Analytics, Google Ads and Meta advertising tools. These providers may receive technical or interaction information in accordance with their own privacy practices.

Tech Mate Hub aims to configure tracking technologies so that only information reasonably required for their intended purpose is collected. Where a consent or privacy choice is required, we may provide a cookie banner or other privacy controls through the website.

7. Marketing Communications

Tech Mate Hub may send promotional email or SMS messages where we have appropriate consent or are otherwise permitted to do so under Australian law.

Marketing messages will identify Tech Mate Hub and provide a clear way to unsubscribe. Valid unsubscribe requests will be actioned within the period required by Australian law.

A one-off purchase does not automatically mean that a customer has agreed to receive unrelated ongoing marketing. Transactional messages such as order confirmations, delivery updates, security notices and customer service communications may still be sent when required to complete or support a transaction.

8. Overseas Processing and Disclosure

Some of the technology providers used by Tech Mate Hub operate internationally. As a result, personal information may be processed or stored outside Australia as part of services such as Shopify hosting, payments, analytics, advertising or communications.

Where Australian privacy requirements relating to overseas disclosure apply, Tech Mate Hub will take reasonable steps required by applicable law. The locations used by service providers may change as their infrastructure and services evolve.

9. Data Security and Retention

Tech Mate Hub takes reasonable steps appropriate to the nature of the information we hold to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, tax, fraud prevention, dispute resolution and legal requirements.

10. Access, Correction and Privacy Requests

You may contact Tech Mate Hub if you want to ask what personal information we hold about you, request correction of inaccurate information, or raise a privacy concern. We may need to verify your identity before providing or changing personal information.

Requests to delete information will be considered where applicable, subject to legal, accounting, fraud-prevention and other legitimate retention requirements.

11. Privacy Complaints

If you have a privacy concern, please contact us first. We will review the issue and respond within a reasonable timeframe. Where applicable, you may also have rights to raise a complaint with the Office of the Australian Information Commissioner.

12. Changes to this Policy

We may update this Privacy Policy when our store, technology, service providers or legal obligations change. The latest version will be published on the Tech Mate Hub website with its effective date.