TECH MATE HUB

Australian E-commerce Store | Client Review Draft

1. About These Terms

These Terms of Service apply when you access the Tech Mate Hub website, create or use a customer account, or place an order through our online store. By using the store or completing a purchase, you agree to these Terms and the store policies referred to in them.

These Terms apply to e-commerce products and website use. Repair services may be subject to separate service terms. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

2. Business Details

3. Using Our Online Store

You must use the website lawfully and provide accurate information when placing an order or creating an account. If you place an order, you confirm that you have legal capacity to enter into the transaction or are acting with appropriate authority or consent.

You must not knowingly misuse the website, attempt unauthorised access, interfere with security, introduce malicious code, impersonate another person, or use fraudulent payment details.

4. Product Information and Compatibility

Tech Mate Hub aims to keep product descriptions, specifications, images, compatibility information and availability details accurate and current. Minor differences in colour or appearance may occur because of screen settings, photography or manufacturer updates.

For products designed for a particular device, customers should check model numbers, connector types, dimensions and other compatibility information before ordering. If you are unsure, contact us before purchase. This does not limit your rights where information supplied by Tech Mate Hub is inaccurate, misleading or otherwise fails to meet applicable consumer-law requirements.

5. Pricing, GST and Payment

Unless clearly stated otherwise, prices displayed on the Australian store are in Australian dollars (AUD) and include GST where applicable. Shipping charges and any other applicable costs are shown before checkout is completed.

Available payment methods are displayed at checkout and may be provided through Shopify or authorised third-party payment providers. Customers should not send full payment-card details by ordinary email, SMS or social messaging.

If a genuine and obvious pricing or technical error is identified before an order is fulfilled, Tech Mate Hub may contact you to confirm the correct price or cancel the affected item and issue an appropriate refund. This clause is not intended to avoid obligations relating to advertised prices or misleading conduct under Australian law.

6. Orders and Order Acceptance

After an order is submitted, an automated order confirmation may be sent to the contact details provided. Tech Mate Hub may need to decline or cancel an order before fulfilment where stock is unavailable, payment cannot be processed, a genuine technical or pricing error has occurred, fraudulent or unauthorised activity is reasonably suspected, delivery is unavailable, or fulfilment would breach applicable law.

If Tech Mate Hub cancels a paid order and no lawful alternative is agreed, the relevant payment will be refunded. We will not knowingly accept payment for goods we know cannot be supplied as represented.

7. Stock Availability

Products are subject to availability. Stock information is updated as reasonably practicable, but inventory may occasionally change before the website reflects it. If an item becomes unavailable after an order is placed, we will contact the customer and provide an appropriate option, which may include a refund for the unavailable item.

8. Shipping, Returns and Warranty

Shipping, delivery, returns, refunds and warranty matters are governed by the relevant Tech Mate Hub store policies published on the website. Those policies form part of these Terms where applicable.

Our Returns, Refunds & Warranty Policy does not replace or restrict rights available under the Australian Consumer Law. Manufacturer warranties and any voluntary store arrangements operate in addition to statutory rights where those rights apply.

9. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to clearly stated conditions, including eligible products, promotional periods, minimum purchase requirements, redemption limits or exclusions. Important conditions will be disclosed with the promotion or before purchase.

Promotional claims, previous-price comparisons, stock claims and time-limited offers are intended to be accurate and not misleading. A promotion does not remove any statutory consumer rights.

10. Fraud and Security

Tech Mate Hub may review or temporarily hold an order where there are reasonable indicators of fraud, unauthorised payment activity or account misuse. Reasonable verification may be requested before fulfilment. Any action taken under this section will be proportionate to the identified risk and subject to applicable law.

11. Intellectual Property

Unless otherwise stated, Tech Mate Hub owns or is authorised to use the branding, written content, graphics and other materials appearing on the website. Customers may use the website for lawful personal shopping and information purposes.

Website content must not be commercially reproduced, republished or falsely represented as belonging to another party without permission, except where permitted by law. Third-party product names and trademarks remain the property of their respective owners.

12. Third-Party Services and Links

The online store may use or link to third-party services, including payment, shipping, analytics and other technology providers. Those services may operate under their own terms and privacy practices. Tech Mate Hub is not responsible for independent third-party websites merely because a link appears on our website, subject to any responsibility that cannot lawfully be excluded.

13. Australian Consumer Law and Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or another law where doing so would be unlawful.

To the extent liability may lawfully be limited, Tech Mate Hub will only limit liability to the extent permitted by applicable law. These Terms are not intended to impose unfair contract terms, remove statutory remedies or create one-sided rights that would be prohibited under Australian law.

14. Changes to These Terms

Tech Mate Hub may update these Terms when business practices, website functionality or legal requirements change. The current version will be published on the website with its effective date. Changes will not be used to retrospectively remove statutory rights relating to completed purchases.