Shipping policy

TECH MATE HUB

Shipping & Delivery Policy

Australian E-commerce Store | Client Review Draft | Last updated 11 August 2026

1. About This Policy

This Shipping & Delivery Policy explains how online orders placed with Tech Mate Hub are processed, shipped and delivered. It applies to products purchased through the Tech Mate Hub online store.

Available shipping methods, delivery locations, charges and delivery estimates for a particular order are shown at checkout or in the order confirmation. If checkout does not offer delivery to an address, shipping to that location is not currently available through the online store.

2. Order Processing

Orders are processed on business days. Where an estimated dispatch or handling timeframe is displayed on the website, at checkout or in the order confirmation, Tech Mate Hub will make reasonable efforts to meet it.

Processing may take longer during public holidays, major promotions, unusually high demand or where payment, address or fraud-prevention checks are required. If a material delay affects an order, we will provide an update where reasonably practicable.

3. Shipping Options and Charges

Shipping methods and charges are displayed at checkout before payment is completed. Charges may vary by delivery location, parcel size or weight, selected delivery method and the products ordered.

Any mandatory shipping charge will be disclosed before purchase. Free-shipping promotions may be subject to clearly stated conditions such as minimum order value, eligible products or eligible delivery locations.

4. Delivery Timeframes

Delivery timeframes are estimates unless expressly stated to be guaranteed. Tech Mate Hub aims to ensure that shipping and delivery claims are accurate and based on reasonable grounds.

Carrier delays, weather events, public holidays, remote-area requirements, transport disruptions and other circumstances outside our reasonable control may affect delivery. Where we become aware of a significant delay, we will take reasonable steps to assist the customer and provide an appropriate update.

5. Tracking and Delivery Updates

Where tracking is available, tracking details will be sent using the contact information supplied with the order. Products in the same order may occasionally be dispatched separately, in which case more than one tracking notification or delivery may be received.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address. If an address needs to be corrected, contact Tech Mate Hub as soon as possible.

We cannot guarantee an address can be changed after dispatch. If a parcel is returned because the customer supplied an incorrect or incomplete address, a reasonable re-delivery charge may apply. No such charge will apply where the issue resulted from an error by Tech Mate Hub.

7. Delayed, Missing or Lost Parcels

If an order has not arrived within the expected delivery period, check the tracking information and contact Tech Mate Hub if further assistance is required. We will make reasonable enquiries with the relevant carrier or delivery provider.

If a parcel is confirmed as lost, or a product cannot be supplied within an agreed or reasonable timeframe, Tech Mate Hub will provide the appropriate replacement, refund or other remedy required by the circumstances and applicable Australian law.

8. Products Damaged in Transit

If a product arrives damaged, contact Tech Mate Hub as soon as reasonably practical. Prompt notice helps us investigate and resolve the issue efficiently, but it does not create an artificial deadline that limits rights under the Australian Consumer Law.

Where useful, we may ask for:

· the order number or reasonable proof of purchase;

· photographs of the parcel and packaging;

· photographs or video showing the product damage; and

· a brief description of the issue.

Where a product is damaged, faulty or otherwise fails to meet an applicable consumer guarantee, the matter will be handled under the Tech Mate Hub Returns, Refunds & Warranty Policy and Australian Consumer Law.

9. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded under the Australian Consumer Law. Shipping terms, carrier delays or third-party delivery arrangements will not be used to remove responsibility where Australian law requires Tech Mate Hub to provide a remedy.